Last Updated: June 2024

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At 'Natalia mobile therapies & Pilates', we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

We may collect and process the following personal data about you:

• Contact Information: Name, address, phone number, email address.

• Health Information: Medical history, treatment details, and other relevant health information.

• Payment Information: Credit/debit card details or other payment information.

• Appointment Details: Records of your appointments, including dates, times, and services provided.

• Communication Records: Correspondence with us, including emails, phone calls, and messages.

We use your personal data for the following purposes:

• Service Delivery: To provide you with massage therapy services and treatments.

• Appointments: To manage and confirm your appointments.

• Health and Safety: To ensure the treatments we provide are safe and suitable for you.

• Payment Processing: To process payments for our services.

• Communication: To communicate with you regarding your appointments, treatments, and any inquiries.

• Marketing: To send you promotional materials and updates about our services, if you have consented to receive them.

We process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your personal data.

• Contract: Where the processing is necessary for the performance of a contract with you.

• Legal Obligation: Where we need to comply with a legal obligation.

• Legitimate Interests: Where the processing is necessary for our legitimate interests, provided these are not overridden by your rights and interests.

We do not sell, trade, or otherwise transfer your personal data to outside parties except:

• Service Providers: To trusted third parties who assist us in operating our business and providing services to you, subject to confidentiality agreements.

• Legal Requirements: When required by law or to comply with legal processes.

We take reasonable steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical records.

• Encryption of digital records.

• Regular security reviews and updates.

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

You have the following rights regarding your personal data:

• Access: The right to request access to the personal data we hold about you.

• Correction: The right to request correction of any inaccurate or incomplete data.

• Erasure: The right to request deletion of your personal data, subject to certain conditions.

• Restriction: The right to request restriction of processing your personal data.

• Objection: The right to object to the processing of your personal data.

• Portability: The right to request the transfer of your personal data to another party.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.